At Digital Exchange Products we offer a range of telecommunication equipment and services from leading manufacturers including Avaya, Siemens and Cisco. From Digital and VOIP such as IP Office, BCM and HiPath to system maintenance services and asset management. All delivered with personal world class customer service from our highly skilled teams of account managers and engineers.Read More..
At Digital Exchange Products we offer a range of voice recording services from leading manufacturers. Calls can be recorded to a single device at the users desk for training purposes etc, recorded to a users PC for archiving and ease of playback or recorded to a central server in a multi user environment. Calls can be searched for by day, time, CLI, DDI, extension number and any other parameter you wish to search against. Call recording is typically used for training and development of employees or as a proof source of previous conversations.
|Calls and Lines
DXP can offer preferential BT pricing by accessing BT's 'Wholesale' pricing, with lower line rentals, lower call charges, and free calls between all the lines we put onto a single group BT Wholesale package. DXP have just saved one customer over £5,000 a month, money that they are now re-investing into new telephony technology for their company. There is no loss of service, calls are still carried by BT - and any faults or even works (line relocations - new service provisioning etc) will be carried out by BT engineers (Openreach team). Your phone numbers will remain the same.
A telephone system is the lifeblood of your company. Can you really afford to be out of touch with your customers for any time during your business day? DXP are a multi vendor company and can arrange fully tailored maintenance packages to allow for individual customer needs, from very small ‘stand-alone’ systems right up to networked call centres. Be in good company with DXP Maintenance.
Specialist software to analyse and report on calls made to and from your telephone system. The call logging information is sent from the telephone system and recorded to a PC. The results can identify misuse, allocate costs to departments and verify the adequacy of resources. Most call management systems can be accessed via the Internet by multiple users and reports can be scheduled to run as and when required and emailed to the individual requiring the report.
|Unified Data Recovery
Looking to simplify your data back up routines and slash your costs? Do it now with Unified Data Recovery a revolutionary hardware and remote cloud based data back up service that is specifically designed to work seamlessly with both your desktops and servers.
It automatically backs up everything, so you never have to worry about losing important files ever again.Backup's powerful reports are just a few clicks away, showing you all the results of a recent job or detailed summaries of specific clients and system-wide history.
Would you rather let someone else take all the headaches and capital expenditure and simply provide a fully managed monthly rental based solution to your telecoms? Hosted IP telephony means you have limited hardware and infrastructure – yet access to the very latest technology – all for a “per phone “ rental, a simple, cost effective way to meet and to manage your telephony needs.
At Digital Exchange Products We offer the complete telecommunications provision, including initial consultation, design, manufacture and installation. Along with the peace of mind that DXP are investing to ensure our people and processes meet the highest standards, Avaya Service Expert status brings with it many privileges, which we can pass onto our Avaya clients. Service Expert status gives DXP privileged fully integrated access to all of Avaya’s service tools and processes, as well as commercial benefits.
Specialist conference phones are available for all systems allowing 2 to 20 persons in one room to speak clearly and naturally to an individual or a number of users in different locations.The sound quality is exceptional and some conference phones allow users to speak and listen at the same time using full duplex technology.
DXP supply all the major brands for all systems.
For more information or to find out if your system is capable of providing Telephone Conferencing contact us today.