Agent Reporting

Managing all of your call centre agents can be challenging and time-consuming.

DXP offer Agent Reporting for your call centre that provides up to the minute call information for each member of staff. You can keep up to date with this information at a glance thanks to our easy to understand graphs and tables that allow you to identify trends instantly.

You can even choose the type of report you would like to receive and specify whether it is generated automatically or is sent a fixed time to a file location or email address.

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