Call Logging

Keep getting better.

With contact centres at the heart of customer experience, it is vital that best practice is always adhered to in order to maintain an excellent reputation.

DXP’s Call Logging systems allow you to monitor items such as call answering times, lost calls, average call time as well as outbound and inbound calls.

Whether you are choosing to record voice or screen content, you can thoroughly and effectively check for compliance and quality to make sure your customers receive the best possible experience.

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