Call Recording 

Worried about getting lost in translation? Call recording solutions make sure that you do not miss a thing.

It can be almost impossible to recall a previous telephone conversation word for word, but when working with large volumes of customers a personal approach is the key to success; being able to reference the small details from a previous call will go a long way with your customers.

DXP can help contact centres stay fully in the know when it comes to the conversations between their colleagues and customers. Call recording systems easily record both inbound and outbound calls, with the key addition of comprehensive call analysis and reporting allowing contact centre managers to make any necessary improvements or adjustments.

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