Multi-customer happiness with Multi-Media Blending.
In today’s marketplace, customers no longer expect that calling a business is the only way to get in touch.
DXP offer its Multi-Media Blending interface that allows your agents to deal with different customer interactions via the appropriate channel. It means the customer can choose their preferred method of communication, whether that is voice, fax, live chat, SMS or even social media.
Not only does it make life easier for your customer but enables operators to reach a resolution much more quickly and efficiently, improving their overall performance.
And because all forms of communication are recorded on one system, it makes monitoring, reporting and handovers between teams a lot easier.